OUR CULTURE

What is AHMSI culture?

Even before we wrote a business plan, we decided what kind of company we wanted AHMSI to be. We knew that only the highest level of service would make people want to work with us, so we created a culture that would make our associates feel good about their jobs and themselves, and, in turn, take good care of their customers.

We support our associates and empower them to do their jobs better, but we also respect the need for balance in their personal lives. We take time to celebrate successes, so fun is an important part of everyone’s job at AHMSI. We have a collaborative environment that rewards initiative  and performance. At AHMSI, associates are empowered to do what's right for the customers.

 

Our Associates

Our associates work together to create a unique culture of service and collaboration, all to the benefit of the customers. We believe if our associates are happy, they will make their customers happy too. Empowerment, training and experience are just some of the reasons we’re so successful. We trust our associates to know what’s best for our customers. They’re closest to the customers every day, so we empower them to make decisions for their customers without a lot of red tape. We provide ongoing skills-development and leadership training for our associates through our own learning and development  department, and we promote life-long learning through external interventions outside training.

We have outstanding benefits and a collaborative culture that makes people want to spend their careers at AHMSI . The result is that our associates turnover rate is really low, so our customers work with some of the industry’s most experienced professionals.

 

Testimonials

People love working at AHMSI so much that they talk about it all the time. They talk about our great company culture that empowers them to do what's best for the customers, about our casual atmosphere and fun work environment, and about our terrific benefits and training programs. These are all reasons why our turnover is among the lowest in the industry. Let some of our associates tell you what it's really like to work at AHMSI.

 

Associate Engagement

While most companies are still measuring associate satisfaction, we have partnered with the Gallup Organization to measure and manage associate engagement. We conduct a Gallup survey to look at associate engagement and identify behaviors that boost engagement. We share this information with associates, use it to improve our processes and explore its relationship with the results of the customer engagement survey to identify new service opportunities. Out of hundreds of variables, Gallup identified 12 key associate expectations that form the basis for strong engagement.

 

• Do you know what is expected of you at work ?
• Do you have the materials and equipment you need to do your work right ?
• At work, do you have the opportunity to do what you do best every day ?
• In the last seven days, have you received recognition or praise for doing good work ?
• Does your supervisor, or someone at work, seem to care about you as a person ?
• Is there someone at work who encourages your development ?
• At work, do your opinions seem to count ?
• Does the mission/purpose of your company make you feel your job is important ?
• Are your associates (fellow employees) committed to doing quality work ?
• Do you have a best friend at work ?
• In the last six months, has someone at work talked to you about your progress ?
• In the last year, have you had opportunities at work to learn and grow ?
• By measuring and managing associate engagement, we can ensure that we are creating an environment where our associates can continue to develop to their fullest potential.